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Need help with Xpns? Email [email protected] — we usually reply within 1–2 business days. The answers below cover the most common questions.

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Last updated: 19 May 2026

Contact us

The fastest way to get help is by email:

• Email: [email protected]

When reporting a problem, it helps to include your device model, your iOS version, and the Xpns version (in the app: Settings → About → Version).

Frequently asked questions

Getting started & your data

• Where is my expense data stored?
• How do I back up my data or move it to a new phone?
• Does Xpns work without an internet connection?
• How do I lock Xpns with Face ID?

AI features

• How do the AI features work?
• The AI read my receipt or text incorrectly. What can I do?
• What are the monthly AI limits?

Xpns Pro & subscriptions

• What does Xpns Pro include?